Advice for finding reputable traders

In order to find a reputable trader, you could:

• ask family, friends, and neighbours for recommendations
• ask the trader for a detailed written quote, which should include the trader’s name, address, and contact details. Do not accept a verbal quote
• get three quotes to compare and do not just be tempted by a low price, or offer to do the work straightway
• get a written contract specifying the terms
• ask for references and contact them
• check relevant Trade Associations for members

General advice

Before using websites where you provide personal information and details of the work that you want, ask and find out: 

What checks are carried out by the website or approved scheme operator? 

• are they just advertising businesses, or have the traders been vetted and approved?

What happens if you have a complaint about a trader on their website?

• do they investigate complaints and help customers?
• what sanctions do they have?

When carrying out home improvements it is also advisable to be aware of your responsibilities too. For example, some works may require a building regulations compliance certificate. 

Reputable traders

Worcestershire Trading Standards have partnered with UKTSA, helping residents to find a professional Trading Standards vetted trader.

You can find out more at UKTSA Trading Standards Approved Trusted Traders.