The link below is for existing customers to provide Worcestershire County Council with accurate contact information to receive your billing documents promptly and avoid any delays. 

Update your customer details here

To make a debit or credit card payment over the phone, call: 

• 01905 845000

You will need your invoice number(s) and card details to hand. If you do not have the invoice(s) please make sure you provide a customer account number.

Worcestershire County Council

PAYE Name: Worcestershire County Council

Banking Sort Code: 20-98-87

Account Number: 53583147

Worcestershire Children First

PAYE Name: Worcestershire Children First

Banking Sort Code: 20-98-87

Account Number: 33962148

Please ensure: you quote the invoice reference when making a bank transfer, if paying multiple invoices please quote you customer account number.

Quote references correctly

How to quote your:

• invoice reference correctly: IN00234234/IC90001234 NAME 
• customer reference correctly: C001234 NAME 
• customer reference correctly: 1100123423/200153488 NAME

Call 0300 456 2206

You will need your invoice number (excluding any letters) and a debit or credit card details to hand.

Your privacy and security is our prime concern and our payments system encrypts your personal information. Calls will be charged at the local call rate.

If you have a calling plan which includes free local calls, then 0300 calls are also free and if you have a mobile contract, they are also included as part of any free minutes.

Please note this method of payment is only suitable if you are making regular monthly payments.

You can pay automatically through Direct Debit.

Direct Debit payments for Adult Social Care

Worcestershire County Council is committed to protecting your privacy online. We have taken the following measures to help protect your information.

Digital certificate

A digital certificate is similar to an electronic passport. A digital certificate has been issued to Worcestershire County Council to prove we are who we say we are and so that you know you can trust us with sensitive information.

Coded information

Our secure server software encrypts all your personal information. Encryption means taking original information, for example, converting your payment card number into coded data so that it is unrecognisable as it travels across the internet.

When you enter the secure area of our web site you will see a padlock icon appear in the bottom right-hand corner of your computer monitor. You can click on the padlock to be sure that it is Worcestershire County Council you are trusting.

Information only used for payments

The Data Protection Act 1998 ensures the protection and care of personal information. This means that information you give us electronically will only be used for the purpose you intended.

Important notice

• Worcestershire County Council Attestation Certificate (PDF)
• Certificate of PCI DSS Merchant Compliance (PDF)