The Tenant Fees Act 2019

This is the legislation that governs the activities of lettings agents and other businesses in the property sector and provides for financial penalties as the main formal means of dealing with non-compliance. 

The issuing of financial penalty notices to non-complaint traders in Worcestershire is therefore the most appropriate response to the legislation, where informal advice has not resolved the noncompliance.

Our policy in Worcestershire

Our Tenant Fees Policy (PDF) sets out the Worcestershire Trading Standards Service will take action against property agents for breaches of relevant housing legislation.

This will happen by means of civil financial penalties, as outlined in the supporting Enforcement Policy (adopted from the model implemented nationally by the National Trading Standards Estate and Lettings Agency Team).