Get help applying for council services

All Worcestershire Libraries have public computers and free Wi-Fi so you can get online to complete council service application forms. Library staff are also on hand to help should you need assistance.

If you are not able to visit a library building but require help completing online applications such as blue badge parking permits or bus pass applications, please call the customer contact centre on 01905 765765.

Our Digital Champions

Our team of Library Digital Champion volunteers are here to help you improve your IT skills and confidence to get online, they can help you with:

• learning the basics of computers, e.g. switching on, using the mouse and keyboard, searching the internet, sending, and receiving email.
• advice on writing job applications and CVs.
• E-safety, e.g. guarding against identify theft, phishing and scamming.
• to be able to refer customer to other support services.

Our libraries hold training events, search for them on the events section of the website.

Digital Call Back Service

If you need help setting up an email address, connecting with family and friends online, shopping online or getting to grips with social media, call 01905 822722 between 9:00am to 5:00pm (Monday to Friday) and request a call back from a friendly Digital Champion volunteer who will be happy to help.

Learn My Way

Learn My Way is a free digital skills learning programme provided by Good Things Foundation, which offers a variety of self-led courses.

Courses range from beginner sessions on using a device, searching the internet and staying safe online, to digital job searching, Spending Money Online, Managing Health Online and Working with Office Programmes.

Learn My Way sessions can be accessed using a customer’s own device or on a library computer. 

Libraries offer free access to digital equipment, including desktop computers and printing facilities, making them ideal support centres for those in need of digital assistance.

Anyone seeking support to get started with Learn My Way can simply visit their local library and ask the staff for help with signing up.