Mediation
Here you can find information on what you can do if you disagree with your Local Authority (LA) or Integrated Care System (ICS) about your child/young persons', Education, Health and Care (EHC) Plan (or matters relating to it) and you are considering appealing to the Special Educational Needs (SEND) Tribunal.
What is mediation?
This is an independent and free service which you can use if you do not agree with Local Authority (LA) and/or your ICS about something relating to an Education, Health and Care (EHC) Plan.
It is an informal and simple process run by a trained professional and is designed to bring two parties together to clarify the issues and try to reach an agreement.
Who are the mediators?
We must make an independent mediation service available to you. The service is free to you and the mediation advisers must not be directly employed by the county council or health commissioner. They should have received accredited mediation training.
What are the timescales for registering an appeal?
You must have a certificate from the mediation adviser to register an appeal with the SEND Tribunal. You have one month from receiving the certificate or two months from the original decision, whichever is later, to register an appeal.
Useful Contacts and information
SEND Information, Advice and Support Service (SENDIASS)
- Phone: 01905 768153
- Email: sendiass@worcestershire.gov.uk
- Website: Herefordshire and Worcestershire SENDIASS
Worcestershire County Council SEN Support Services
- Phone: 01905 845579
Department for Education
- Special educational needs and disability – a guide for parents and carers
- Special Educational Needs and Disability Code of Practice: 0 to 25 years
Complaint Procedures
Education: Every school should publish their own complaints procedure on their website. In the case of the Local Authority please see our Council wide complaints procedures
Health
- Worcestershire Acute Hospitals Trust - Complaints
- Worcestershire Health and Care Trust - Compliments, comments and complaints
Social Care
- Adult social care: compliments, comments or complaints
- Children's social care: compliments, comments or complaints
Patient compliments and complaints – Integrated Care System
If you have a compliment or complaint relating to an NHS service you can contact us in the following ways:
- Write to: The Complaints Team, NHS Herefordshire and Worcestershire, Kirkham House, John Comyn Drive, Perdiswell, Worcester, WR3 7NS
- Email: hw.complaints@nhs.net