You have a right to complain about any part of your, or your child’s, NHS care, treatment, or service. Making a complaint can be confusing as different NHS organisations cover different parts of the health service.

In Worcestershire we have the Integrated Care Board (ICB), the Herefordshire and Worcestershire Health & Care NHS Trust and Worcestershire Acute Hospitals NHS Trust.

The Patient Relations Team at Herefordshire and Worcestershire Health and Care NHS Trust.

Patient compliments and complaints – Integrated Care Board

If you have a compliment or complaint relating to an NHS service you can contact us in the following ways:

• Write to: The Complaints Team, NHS Herefordshire and Worcestershire, Kirkham House, John Comyn Drive, Perdiswell, Worcester, WR3 7NS
• Email: hw.complaints@nhs.net

Worcestershire Acute Hospitals NHS Trust Complaints

Patient Advice and Liaison Service (PALS) - offer an informal, impartial and confidential service for anyone who may need on the spot advice, support or information. They help you sort out any concerns you may have about the care we provide. We pass on your comments to the right people and answer your enquiries in an empathetic, efficient and professional manner. We work closely with colleagues around the Trust to make this happen. The PALS officers can help patients, their carers and families.