Contact

Contact

Visitors to County Hall

Our address

Worcestershire County Council
County Hall
Spetchley Road
Worcester
WR5 2NP

Directions to County Hall

From the M5

From J7 of M5 follow A44 to Worcester (follow the brown and white tourist signs) at the roundabout turn right onto Swinesherd Way and continue to the end passing Wildwood Drive on the left and the Countryside Centre on the right

From J6 of M5 follow A4538 to Evesham, (follow the brown and white tourist signs) turn right at 1st roundabout onto B4636 (to Worcester) then left at the next roundabout (Nunnery Way - A4440) and then right at the next roundabout onto Wildwood Drive.

From Worcester City Centre

Take the London Road away from the centre signposted M5 motorway and Evesham.

Travelling eastwards along London Road, passing through a set of traffic lights at the bottom of the first large hill, climb to the top of the next hill. Approach the large roundabout and take the first left (almost straight ahead if you remain in the inside lane) into Spetchley Road.

Travel along Spetchley Road for approximately 1/3 of a mile. At the mini roundabout turn left into the County Hall Campus.

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Find help or contact us

Adult social care

Building Together Team

Care and support assessments

You can find out more about how a care and support assessment works, including who’s eligible and what happens afterwards 

If you would like to make a referral to Adult Social Care for yourself or someone else, you can do this online by contacting the Adult Front Door

Speak to the Adult Front Door

Proceed to contact us

If you are unable to use the portal or wish to contact the team to talk through your concerns by telephone, please call us on 01905 768053

Opening hours are Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm.

For out of hours emergencies call 01905 768020.

Learning Disability Partnership Board

Find our more about the Learning Disability Strategy.

Read our Learning Disabilities Strategy.

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Email:LDPB@worcestershire.gov.uk

Make a compliment, comment or a complaint

Take a look at our compliments, comments and complaints information and find out how you can submit feedback to Adult Social Care.

Paying for care

You might find the information and advice you are looking for on our webpages:

General enquiries about paying for care

For queries about ongoing direct debit payments or you have a query about your bill please call 01905 844543.

For other queries please call us on: 01905 768053.

Opening hours are Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm.

Direct payments

If you already have a direct payment

For information and advice about: 

If you do not currently receive care and support 

For a discussion about your needs and whether you might be eligible for direct payments please contact care and support 

Professionals

Take a look at our Professionals, Providers and Policies information for advice and guidance for professionals

Care and support referrals

To make a new referral to Adult Social Care please use the:

Professionals Worcestershire Adults Portal

If you are unsure on how to use the portal, please see our portal guidance (PDF).

Safeguarding concerns 

To report a safeguarding concern please use our online form: 

Report safeguarding concerns about an adult

Deprivation of Liberty Safeguards Applications 

You can request a new DoLS authorisation or request a change to an existing authorisation on our Deprivation of Liberty Safeguards Page.

Report abuse or neglect of an adult

Report safeguarding or abuse concerns

For information see safeguarding and reporting concerns about an adult

Report a safeguarding concern

To report a safeguarding concern please call us on 01905 768053

Opening hours are Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm.

For out of hours emergencies call 01905 768020

Our Help in a Crisis page has information on support available out of hours and when to contact us.

Safeguarding advice

If you would like safeguarding advice, please phone the Adult Safeguarding Team on 01905 843189 (note this number does not accept referrals)

Professionals

Professionals can complete an online form to report concerns about abuse or neglect

Report a concern

Support for carers

You can find information about your rights as a carer and how to get support in our looking after someone pages.

For a discussion about support available to you or for an assessment of your needs as a Carer you can self-refer to Worcestershire Association of Carers online on our support for carers page

If you are unsure on how to use the portal, please see our portal guidance (PDF) for hints and tips. 

Proceed to contact us

Worcestershire Association of Carers offers information and advice to those looking after someone on behalf of Worcestershire County Council.

Opening hours are Monday to Friday 9am to 7pm and 9am to 12pm on Saturday.

For out of hours emergencies: 01905 768020.

Our Help in a Crisis page has information on support available out of hours and when to contact us.

Where to start to find help and support

Before you contact us, you might find the information and advice you are looking for on our webpages:

Proceed to contact us

If you can't find the services and support you need, please visit our Adult Front Door and one of our advisors will get in touch.

Adult Front Door

If you cannot complete the Adult Front Door Referral form online, please call 01905 768053 

Our opening hours are Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm. 

Births, deaths and marriages

Coroner

Find our more on the The Coroner's Service.

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Coroner's Office

Postal Address

Worcestershire Coroner’s Court, Martins Way, Stourport-on-Severn, Worcestershire DY13 8UN.

  • The Office is open from 9:00am to 4:00pm Monday to Friday.
  • The Court is open from 9.15am to 4:00pm Monday to Friday

Out of Hours

Contact the Coroner's Office can be made through your local police station, a police officer will contact the Coroner on your behalf. 

West Mercia Police have a central non-emergency contact centre - telephone 101 and ask them to contact a Coroner’s Officer.

Registration services (birth, death, marriage, civil partnership and citizenship)

More information on services provide for births, deaths and marriages.

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If you have a comment, compliment or complaint about Worcestershire Registration Service, have any questions or need help with appointments, please contact the Registration Service at registeroffice@worcestershire.gov.uk or telephone 01905 768181.

Business

Commercial services

For more information:

If you have a query about a specific tender, please register to In-tend and raise your enquiry via a clarification or correspondence on the relevant page. 

Register to In-tend

If the tender has been distributed by email, please send your correspondence to the email which sent out the tender.

Your query will be responded to much more quickly if you do this.

Other queries

If you have a query that relates to neither of these, please fill out this form.

County Enterprises

County Enterprises is a service within Worcestershire County Council providing supported employment for people with learning and physical disabilities:

Please note, there are currently no vacancies available.

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Metal fabrication and flues email: dcollins@worcestershire.gov.uk

Packaging and assembly email: kpee@worcestershire.gov.uk

General enquiries: jrose1@worcestershire.gov.uk

Property services

For more information:

Facilities Management contact us

Facilities Management Call Centre On: 01905 671404

Tenant queries contact us

propertyrequests@worcestershire.gov.uk for general queries

propertyinvoices@worcestershire.gov.uk for rent or service charge invoices and other account related issues

Suppliers, invoices and payments

For more information:

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Payment enquiries (No Purchase Order, No Pay policy) please email: wccpaymentenquiries@worcestershire.gov.uk

Payment suppliers' email: wccsuppliers@worcestershire.gov.uk

Invoices should be sent electronically to: wccinvoices@worcestershire.gov.uk 

 

Trading Standards

Before you contact Trading Standards can you find the information you need via our Services page.

Need to make a compliment, comment or complaint to the Council?

Please see our dedicated compliment, comment or complaint page.

Reporting an issue or complaint to trading standards

If you are a member of the public please contact the Citizens Advice Consumer Helpline.

Are you a business needing advice?

Businesses who need advice should contact us via the enquiry email.

Please note we will not respond to any complaints received via the following email addresses. 

This service no longer provides any civil advice. 

If your complaint should be dealt with by Trading Standards, it will be referred to us by the Consumer Helpline.

General Email: TSEnquiries@worcestershireTS.gov.uk
Primary Authority Email: Primary.Authority@WorcestershireTS.gov.uk

Planning and development

Get involved

If you would like to register on our consultation database to help us plan policy and strategy, please fill in this form

Planning database form

Email: PlanningDatabase@worcestershire.gov.uk 

Post: Planning, Directorate of Economy and Infrastructure, County Hall, Spetchley Road, Worcester, WR5 2NP.

For more information about what you can get involved with, visit:

Minerals and waste planning

To make a planning application for a minerals development, apply using our Minerals Planning Application Form. 

Proceed to contact us

Send your completed Minerals Planning Application form to Head of Planning and Transport Planning, at:

Development Management Team
Worcestershire County Council
County Hall
Spetchley Road
Worcester
WR5 2NP

Email: DevControlTeam@worcestershire.gov.uk

For queries about minerals planning policy, please email: minerals@worcestershire.gov.uk

To make a planning enforcement complaint about minerals and waste development, please email: PlanEnforcement@worcestershire.gov.uk 

Children's Social Care

Care Leavers

If your social worker has just referred you to the Care Leavers' Team or you are about to leave or have already left care then take a look at our Care Leavers' information.

Proceed to contact us

Email CareLeaversDuty@worcestershire.gov.uk

Via post: Care Leavers Team, Worcestershire County Council, PO Box 589, Worcester, WR5 4AH

Facebook - Worcestershire Care Leavers

Children and Young People’s Strategic Partnership Board

For more information please visit: Children and Young People Plan

Children with Disabilities

Take a look at our Children with Disabilities information and find out how to request an assessment of need.

Proceed to contact us by phone

If you do ​need to speak to us by phone, you can call 01905 844343

Compliment, comment or complaint (Children's)

Take a look at our Complaints information to find out more.

Complete an online feedback form

Proceed to contact us

Consumer Relations Officer

Worcestershire County Council,
Consumer Relations,
County Hall,
Spetchley Road,
Worcester,
WR5 2NP

Proceed to contact us by phone

If you do ​need to speak to us by phone, you can call: 01905 844096

Early Help Family Support

Take a look at our Early Help Family Support information for advice and support.

Proceed to contact us by phone

Please telephone 01905 843339 or email FamilySupport@worcestershire.gov.uk

Family Front Door

The Family Front Door is the referral point for all referrals where members of the community and professionals refer children and young people living in Worcestershire where they are worried about their safety and welfare.

If you are a parent or carer for a child who is under 18 years old with a disability, you can request a parent carer assessment by self referring you and your child to the Family Front door. Please phone the family front door team during office hours.

Proceed to contact us by phone

If you do ​need to speak to us by phone, you can call 01905 822666

Staff are available Monday to Thursday from 9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.

In emergencies out of normal office hours (weekdays and all day at weekends and bank holidays): telephone: 01905 768020

Fostering

Take a look at our fostering information and find out what it is like to be a foster carer.

Register your interest in becoming a foster carer

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Email: fostering@worcestershire.gov.uk

Or call us today to speak to a Fostering Recruitment Officer on 0800 0282158.

Fostering events

For more information on the different events please visit:

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Email: fostering@worcestershire.gov.uk

GET SAFE

Take a look at our GET SAFE information for advice and guidance.

Proceed to contact us by phone

If you do ​need to speak to us by phone, you can call 01905 766159

Placements Provider Portal

For more information:

Proceed to contact us

External Placements Providers email: placements@worcestershire.gov.uk

Foster and Kinship Carers email: fosteringportal@worcestershire.gov.uk

Positive Outcomes Project

Take a look at our Positive Outcomes Project to find out more information.

Proceed to contact us by phone

If you do ​need to speak to us by phone, you can call: 01905 843464

Ready Steady Worcestershire’s Holiday Activities and Food

If you would like further information:

General enquiries

Email enquiries@hafworcestershire.co.uk 

Providers enquiries

Email: providers@hafworcestershire.co.uk

School enquiries

Email: schools@hafworcestershire.co.uk

Refer to Children's Social Care

If you have reason to believe that a child, young person or adult is at immediate risk from harm contact the Police: telephone: 999

Take a look at our refer to children's social care information and find out what to do if you are worried about a child.

Non-urgent professional referrals

Proceed to contact us by phone

If you do ​need to speak to us by phone, you can call 01905 822666

Staff are available Monday to Thursday from 9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.

For assistance out of office hours (weekdays and all day at weekends and bank holidays): telephone: 01905 768020

Safeguarding Quality Assurance

Take a look at our Safeguarding and Quality Assurance information for advice.

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If you do ​need to speak to us by phone, you can call: 01905 846221

The Information Access Team

Accessing your records, for more information:

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The Information Access Team

Corporate Information Management Unit

Worcestershire County Council

County Hall

Spetchley Road

Worcester

WR5 2NP

The Virtual School

Find out more information on The Virtual School.

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Please email virtualschool@worcestershire.gov.uk and one of the team will get back to you.

Communities

Community Services Directory

Take a look at our community services directory and register as a volunteer or service provider.

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Search for local help

Request help

Worcestershire Armed Forces Covenant

For more information:

Contact Worcestershire Armed Forces Covenant

email: WAFCC@worcestershire.gov.uk

Council and democracy

Council finance

See our council finance pages to find out more information on how to pay for services and find out more about Council finances.

Make a payment

Pay for adult social care

Proceed to contact us

Email: wbu@worcestershire.gov.uk

Telephone: 01905 844543

Equality and diversity

Take a look at our equality, diversity and inclusion information and find out how the County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Proceed to contact us by phone

If you do ​need to speak to us by phone, you can call 01905 766225

Or email equality@worcestershire.gov.uk

Scrutiny Team

For more information:

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Email: scrutiny@worcestershire.gov.uk

Worcestershire Youth Cabinet

For more information:

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Email: youthvoiceteam@worcestershire.gov.uk

District Councils

Bromsgrove District Council

Website: Bromsgrove District Council

Telephone: 01527 881288.

Emergency out of hours: 01527 871565

Address: Parkside, Market Street, Bromsgrove, Worcestershire B61 8DA

Car parking for Parkside is in adjacent town centre car parks

Please note that there is no on-site parking, except for permit holders.

Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

Malvern Hills District Council

For Malvern, Tenbury Wells and Upton-upon-Severn.

Website: Malvern Hills District Council

You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.

Address: Council House, Avenue Road, Malvern, WR14 3AF.

Reception opening times 

  • 9:00am to 3:00pm Monday to Friday
  • CLOSED Saturday and Sunday

Redditch Borough Council

Website: Redditch Borough Council

Telephone: 01527 64252.

Emergency out of hours: 01527 67666

Address: Town Hall, Walter Stranz Square, Redditch B98 8AH.

If you have difficulty getting through on our normal phone number above, please use our alternative number: 01527 534123.

To reach the Town Hall by car, exit the ring road at exit 2 for Car Park 2.

Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

Worcester City Council

Website: Worcester City Council

Contact information

Wychavon District Council

 For Droitwich Spa, Evesham and Pershore.

Website: Wychavon District Council

Contact information

Wyre Forest District Council

For Kidderminster, Stourport-on-Severn and Bewdley.

Website: Wyre Forest District Council

Address: Wyre Forest House, Finepoint Way, Kidderminster, Worcestershire DY11 7WF

Contact information

Education Services

Autism and CCN

More information can be found on the Autism and Complex Communication Needs page.

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Email: Autism@worcestershire.gov.uk

Telephone: 01905 844328

SEND Services

For more information: 

Have a look at the SEND Local Offer for information about Education, Health and Care plans and Education, Health and Care Needs Assessments: EHCP – Education, Health and Care plans.

Information about the team and contact details can be found here: SEND Services.

Proceed to contact us

For general enquiries: SEND Services helpline: 01905 845579

or email: SEND Services general: sen@worcestershire.gov.uk 

You can contact a case officer by phone or email.

If you do not have the contact information for your case officer, you can contact the SEND Area Team directly by phone or email.

North Worcestershire Teams, for example Bromsgrove, Wyre Forest, and Redditch

SENNorth@worcestershire.gov.uk

Telephone: 01905 845134

South Worcestershire Teams, for example Worcester, Wychavon, and Malvern

SENSouth@worcestershire.gov.uk

Telephone: 01905 843125

Careers Advice and Guidance

More information can be found on the Careers advice and guidance page.

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Email: CareersAdvice@worcestershire.gov.uk

Telephone: 01905 845585

More information can be found on the Careers advice and guidance page.

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Email: CareersAdvice@worcestershire.gov.uk

Telephone: 01905 845585

Children in Entertainment and Employment

More information can be found on the Children in Entertainment and Employment page.

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Email: CEE@worcestershire.gov.uk

Telephone: 01905 845640

Children missing education

More information can be found on the Children missing education page.

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Email: cme@worcestershire.gov.uk

Early Years

More information in the services we provide can be found on our Early Years page.

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Email: EYCC@worcestershire.gov.uk

Telephone: 01905 844048.

 

Education conferences

Find out information on Education Services Training and CPD

Find out more information on education conferences including how to access CPD, bookings, cancellations, transfer process, post conference and master class support.

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If you require further support please email conferences@worcestershire.gov.uk

Educational Psychology

More information in the services we provide can be found on our Educational Psychology page.

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Email: EdPsychology@worcestershire.gov.uk

Telephone: 01905 844499

Governors Services

Information on Governors Services and how to subscribe to their services.

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Email: governorservices@worcestershire.gov.uk
Telephone: 01905 846400

For training enquiries

Email: governortraining@worcestershire.gov.uk

Gypsy Roma Traveller Education

More information can be found on the Gypsy Roma Traveller Education page.

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Email: GRT@worcestershire.gov.uk

Telephone: 01905 846045

Inclusion

More information can be found on the Early Years Inclusion and Inclusion in Educational Settings pages.

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Email: eyinclusion@worcestershire.gov.uk

Telephone: 01905 843099

Learning Support

More information on Learning Support.

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Email: LST@worcestershire.gov.uk

Medical Education Team

More information on Medical Education Team.

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Email: MET@worcestershire.gov.uk

Telephone: 01905 844864

Nursery Education Funding

More information on Nursery Education Funding can be found on the web page.

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Email: NEF@worcestershire.gov.uk

Telephone: 01905 844441

School Improvement Advisers

More information can be found on the School Improvement page.

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Email: SchoolImprovement@worcestershire.gov.uk

Telephone: 01905 844490

Traded service

More information in the services we provide can be found on our Support Services page.

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Email: Schoolservices@worcestershire.gov.uk

Telephone: 01905 844300

Environment

Countryside greenspace team

The countryside community greenspace team offer advice and support to communities and land managers.

For more information:

Contact the countryside greenspace team

Telephone: 01905 766155

Email: communitygreenspace@worcestershire.gov.uk

Ecology Service Team

For more information:

email: ecology@worcestershire.gov.uk

Emergency planning unit

For more information:

Contact the emergency planning unit

Email: emergencyplanningstaff@worcestershire.gov.uk

Telephone: 01905 766171

Lead Local Flood Authorities

For more information:

Contact lead local flood authorities

email: flooding@worcestershire.gov.uk

Learning for sustainability

For more information:

Contact learning for sustainability

email: learningforsustainability@worcestershire.gov.uk

Local Access Forum

The Countryside and Rights of Way Act 2000 required Local and National Park Authorities to set up a Local Access Forum (LAF) for their areas.

For more information:

Contact Local Access Forum secretary

Telephone: 01905 845617

Parish lengthsman scheme

For more information:

Contact parish lengthsman scheme

email: lengthsmanscheme@worcestershire.gov.uk

Place partnership

For more information:

Contact place partnership

email: contact@placepartnership.co.uk

Public Rights of Way team

Contact countryside

Email: countryside@worcestershire.gov.uk

Telephone: 01905 845617

Sustainability

For more information:

Contact sustainability

email: sustainability@worcestershire.gov.uk

General enquiries

Consumer Relations Team

For more information please visit:

Or complete this online form

Make a comment, compliment or complaint

Proceed to contact us by phone

Telephone: 01905 844096

Customer Services

Please complete our 

General enquiry form

Address

Worcestershire County Council
County Hall
Spetchley Road
Worcester
WR5 2NP

Opening times

Monday to Friday 9:00am to 5:00pm not including bank holidays.

Proceed to contact us by phone

If you know the person or department that you are trying to contact please call 01905 763763

For general enquiries or problems accessing on-line services call 01905 765765

District Councils

Bromsgrove District Council

Website: Bromsgrove District Council

Telephone: 01527 881288.

Emergency out of hours: 01527 871565

Address: Parkside, Market Street, Bromsgrove, Worcestershire B61 8DA

Car parking for Parkside is in adjacent town centre car parks

Please note that there is no on-site parking, except for permit holders.

Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

Malvern Hills District Council

For Malvern, Tenbury Wells and Upton-upon-Severn.

Website: Malvern Hills District Council

You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.

Address: Council House, Avenue Road, Malvern, WR14 3AF.

Reception opening times 

  • 9:00am to 3:00pm Monday to Friday
  • CLOSED Saturday and Sunday

Redditch Borough Council

Website: Redditch Borough Council

Telephone: 01527 64252.

Emergency out of hours: 01527 67666

Address: Town Hall, Walter Stranz Square, Redditch B98 8AH.

If you have difficulty getting through on our normal phone number above, please use our alternative number: 01527 534123.

To reach the Town Hall by car, exit the ring road at exit 2 for Car Park 2.

Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

Worcester City Council

Website: Worcester City Council

Contact information

Wychavon District Council

 For Droitwich Spa, Evesham and Pershore.

Website: Wychavon District Council

Contact information

Wyre Forest District Council

For Kidderminster, Stourport-on-Severn and Bewdley.

Website: Wyre Forest District Council

Address: Wyre Forest House, Finepoint Way, Kidderminster, Worcestershire DY11 7WF

Contact information

Room hire

Please read the Conditions of room hire (PDF) before booking.

For any enquiries or to book a room please email rbookings@worcestershire.gov.uk

Worcestershire County Council Press Office

Our press office is open for queries from the media and journalists Monday to Friday from 9.00am to 5.00pm and can be contacted on commsunit@worcestershire.gov.uk or 01905 766646  

Address: Press Team, Content and Communications, County Hall, Spetchley Road, Worcester, WR5 2NP.

The out of hours press office number, which is for emergency press queries only, is 07947 407151.

If you are not a journalist and need to contact Worcestershire County Council, please visit our Contact us page.

Visitors to County Hall

Find services online view our Council services.

Our address

Worcestershire County Council
County Hall
Spetchley Road
Worcester
WR5 2NP

Direction to County Hall

From the M5

From J7 of M5 follow A44 to Worcester (follow the brown and white tourist signs) at the roundabout turn right onto Swinesherd Way and continue to the end passing Wildwood Drive on the left and the Countryside Centre on the right

From J6 of M5 follow A4538 to Evesham, (follow the brown and white tourist signs) turn right at 1st roundabout onto B4636 (to Worcester) then left at the next roundabout (Nunnery Way - A4440) and then right at the next roundabout onto Wildwood Drive.

From Worcester City Centre

Take the London Road away from the centre signposted M5 motorway and Evesham.

Travelling eastwards along London Road, passing through a set of traffic lights at the bottom of the first large hill, climb to the top of the next hill. Approach the large roundabout and take the first left (almost straight ahead if you remain in the inside lane) into Spetchley Road.

Travel along Spetchley Road for approximately 1/3 of a mile. At the mini roundabout turn left into the County Hall Campus.

Proceed to contact Worcestershire County Council

If you know the person or department that you are trying to contact please call 01905 763763

For general enquiries or problems accessing on-line services call 01905 765765

 

Health and Wellbeing

Living Well for Longer

For more information:

Proceed to contact us

Email: livingwell@worcestershire.gov.uk

Suicide Prevention Programme

For more information about the programme please contact the suicide prevention team at suicidepreventionprogramme@worcestershire.gov.uk

Learning Service

Adult Learning

Find our more on the Learning service pages.

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Please email: adultlearning@worcestershire.gov.uk 

Young Adult Learning

Find our more on the Learning service pages.

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Please fill in the contact form.

Libraries

Business & IP Centre Worcestershire

Business and IP Centre (BIPC) Worcestershire provides free and accessible business advice, support, information and resources you can trust to help you on your business journey.

For more information:

Contact Business and IP Centre

Online form

Email: BIPC@Worcestershire.gov.uk

Main Libraries Contact

Use our online forms to:

Proceed to contact us

Contact form

Libraries HQ: librarieshq@worcestershire.gov.uk

​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

Hub Telephony Number: 01905 822722

Mobile libraries

Email: mobilelibraries@worcestershire.gov.uk

Telephone: 01905 822722

Room booking

To make a booking or enquiry about a space within libraries please visit our Libraries Room Booking website.

Professionals, providers and policies

Children's Service Business Process Team

If you require help to log into the Provider Portal please contact the Children's Service Business Process Team: chs.business.process@worcestershire.gov.uk. 

Proceed to contact us by phone

If you require help to log into the Provider Portal please contact the Children's Service Business Process Team on 01905 844954 

Nursery Education Funding Team

For more information:

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Contact the NEF team at Education Services: NEF@worcestershire.gov.uk

If there is a change to the NEF Funding Provider contact please email: eycsystems@worcestershire.gov.uk

Schools, education and learning

Apply for a school place

Take a look at our apply for a school place information to find out how and when you apply for a school place. Or specific information relating to:

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Use our contact form

Online contact form

​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

Free school meals

Take a look at our free school meals information and find out how you can apply and receive meals.

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Email: FreeSchoolMeals@worcestershire.gov.uk

If you do ​need to speak to us by phone, you can call 01905 845280

 

Learning and Development Team

For more information:

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Email: LDAdmin@worcestershire.gov.uk

Worcestershire County Council's eLearning Team

Email: eLearning@worcestershire.gov.uk 

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Telephone: 01905 844544

School and college travel

If you wish to enquire about the progress of your application, please use the Application Tracker and the EDT number advised in your application receipt email.

If you wish to pay by Direct Debit.

If you wish to contact Education Travel with an enquiry with regards to your application, please complete an enquiry form – we will reply as soon as possible but during busy periods it may take up to 5 working days.

Complete an enquiry form

School Census Team

For more information or to request census data please email: SchoolCensus@worcestershire.gov.uk

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If you wish to discuss School Census data or request a more bespoke analysis, please either telephone, Lead Analyst – Education, on 01905 844908

School organisation and provision planning

Take a look at our school organisation and provision planning information to find out how we consult and review on school matters and places.

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Email: spp@worcestershire.gov.uk

SEND Services

For more information: 

Have a look at the SEND Local Offer for information about Education, Health and Care plans and Education, Health and Care Needs Assessments: EHCP – Education, Health and Care plans.

Information about the team and contact details can be found here: SEND Services.

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For general enquiries: SEND Services helpline: 01905 845579

or email: SEND Services general: sen@worcestershire.gov.uk

You can contact a case officer by phone or email.

If you do not have the contact information for your case officer, you can contact the SEND Area Team directly by phone or email.

North Worcestershire Teams, for example Bromsgrove, Wyre Forest, and Redditch

SENNorth@worcestershire.gov.uk

Telephone: 01905 845134

South Worcestershire Teams, for example Worcester, Wychavon, and Malvern

SENSouth@worcestershire.gov.uk

Telephone: 01905 843125

SEND Local Offer

If you would like further information, please email localoffer@worcestershire.gov.uk

Travel and highways

Bikeability

More information on bikeability cycle training.

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Email: Bikeability@worcestershire.gov.uk

Blue Badge

Before you contact us, you can find more information on our dedicated Blue Badge web pages.

They include:

Or try our ‘Chat with us’ Web assistance on the bottom right-hand corner of this page for more information.

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Please complete our 

General enquiry form

Bus travel

Before you contact us, you can find more information on our dedicated Bus Travel and Passes web pages.

They include:

Or try our ‘Chat with us’ Web assistance on the bottom right-hand corner of this page for more information.

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If you cannot find an answer on the web pages, please use our enquiry forms.

Free bus pass enquiry

School and college transport

Frieght

Find out more information on freight.

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Abnormal load management: abloads@worcestershire.gov.uk

Health Walks

Find out more information on Worcestershire Health walks.

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 Telephone: 01905 844945

 Email: healthwalks@worcestershire.gov.uk.

Highway Extent

For more information:

Apply for a Highway Extent Enquiry

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Use our contact form

Online contact form

​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

Major Projects

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Email: majorprojects@worcestershire.gov.uk

Section 38/278 Technician

For more information:

 

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Section 38/278 Technician,

Network Control,

Worcestershire County Council,

County Hall,

Spetchley Road,

Worcester,

WR5 2NP

Email: HighwayTechSub@worcestershire.gov.uk 

Street Lighting Initiative Team

For more information:

Need to report a faulty street light:

Report a street lighting issue

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Street Lighting Initiative Programme & Commissioning Team

Worcestershire County Council

Pavilion H1

County Hall

Spetchley Road

Worcestershire

WR5 2NP

Email: streetlighting@worcestershire.gov.uk

Street Works Team

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Email: streetworksadmin@worcestershire.gov.uk  

Tell us about a road, highway or travel route issue

If you need to contact us

Before you contact us, please consider using our website first. Most people are able to find the information or service they need on our website without contacting Customer Service.

Did you know you can report the following issues online:

If you can't find what you need using our website and really do need to contact us, please get in touch online using webchat or by emailing us. 

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Or use our contact form

Online contact form

​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

Proceed to contact us by phone

The Highways and Transport Control Centre is open Monday to Friday from 9:00am to 5:00pm. If you want to speak to one of our customer service advisors please call us on 01905 845676. 

If there is a highways emergency that requires urgent action, outside of our operating hours, please contact the relevant area number for our out of hours service as follows:

  • Bromsgrove and Redditch on 07921 309278
  • Wyre Forest (Kidderminster, Stourport-on-Severn and Bewdley) on 07894 599011
  • Worcester City and Malvern Hills (Malvern, Tenbury Wells and Upton-upon-Severn) on 07875 033759
  • Wychavon (Droitwich Spa, Evesham and Pershore) on 07774 972567

Traffic and Accident Data Team

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Email:TrafficAndAccidentDa@worcestershire.gov.uk

Traffic Engineering Team

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Email: trafficengineeringteam@worcestershire.gov.uk

Waste and recycling

Let's waste less

For more information about reducing your waste, recycling and more view:

For information on how your recycling is reprocessed or what happens to your waste once it is collected please go to:

For questions about the collection of your waste and recycling, chargeable garden waste or bulky waste services please:

Contact Let's Waste Less

Email: letswasteless@worcestershire.gov.uk

Let's Waste Less volunteers

For more information:

Proceed to contact Let's Waste Less volunteers

email: worcestershirelwl@gardenorganic.org.uk 

Closed Landfill Sites

For more information:

Contact closed Landfill Sites

email: pollcontrol@worcestershire.gov.uk

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