SENDIASS guidance for resolving disagreements or making a complaint

Resolving disagreements

When other people are involved in the process of making decisions about the future of your child, there may be times that you might disagree. The first step to resolving any disagreement is to talk to the other party, explain your concerns and see if you can come to an agreement. If after a meeting, your concerns have not been resolved, you may want to consider other ways forward to resolve the situation.

See our information on mediation and tribunal

Making a complaint

You may wish to make a complaint about the Local Authority (LA) if you feel that they are failing in their duties –this could be by not providing what they are legally required to, causing significant delay, or by failing to comply with the law.

The first step is always to follow the complaints procedures:

• Worcestershire Local Authority's own complaints procedure
• Herefordshire Local Authority's own complaints procedure

Always send a written complaint by email or recorded delivery and make sure you keep a copy for your own records.

If you require further information, please see our factsheet