Business Admin, HR, Recruitment and Finance - Receptionist
Business Admin, HR, Recruitment and Finance - Receptionist
Amber
Receptionists greet people who arrive at a building. These might be clients, customers, patients, and visitors. They help people to find where they need to go and answer any questions they may have. They need to be polite, friendly, and helpful to everyone. The tasks that receptionists do depend on where they work. This might be in a hair and beauty salon, sports centre, hotel, or doctors’ surgery.
- Greet visitors and direct them to the correct person or department
- Manage people signing in and give out security passes
- Answer enquiries in person, by phone and email
- Manage a room booking system and keep rooms tidy
- Arrange appointments and update records on databases
Receptionists often sit behind a desk at the entrance to the organisation. They have to dress smartly and may wear a uniform, so they make a good impression to customers.
Receptionists usually work around 40 hours a week. Some receptionists work part-time. The hours of work may include some early mornings, evenings, weekends, and public holidays. This depends on the employer and their needs.
Starting salary: £15,000
Experienced salary: up to £23,000
There are no set exams to become a receptionist, it will be dependent upon the employer. Most employers will ask for some GCSEs, usually including English and Maths, or equivalent or an intermediate apprenticeship.
However, you could begin as an admin assistant in an organisation, for example by doing temporary work, then apply for a permanent job as a receptionist when a vacancy becomes available or apply through a supported internship programme. In a hotel for example, you could start in housekeeping or admin and do further training on the job to become a receptionist. College - Getting a college qualification may be helpful for reception work. - you could start off with a Level 1 Certificate in Business and Administration (office administration) if you have no formal qualifications. You could also apply for an apprenticeship.
If you have an EHCP you may be able to apply under the DfE exemption which allows the apprentice to use Entry level 3 English and Maths qualifications. The apprentice would have to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.